Ingredient two: Brand Community
A brand community is a fabric of relationships in which a customer is situated. Crucial relationships include those between the brand and the customer, between the firm and the customer, between the customer and the product and among fellow customers (McAlexander, Schouten, and Koenig, 2002).
James H. McAlexander, John W. Schouten, Harold F. Koenig (2002) Building Brand Community. Journal of Marketing: January 2002, Vol. 66, No. 1, pp. 38-54.
CASE STUDY:
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Magic Barrel Brewing 2011
08/16/15: How can small craft breweries maintain the magic within their brand, while meeting the growth demands that come with success? Based upon our research of breweries all over the world, learn how companies grapple with the tradeoffs that come with success.
VIDEOS:
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Strategy Short: Rediscovering Market Segmentation
05/14/16: Market segmentation is something many companies (not just breweries) get wrong. Heck, so many companies get it wrong that Harvard Business Review asked industry insiders Daniel Yankelovich and David Meer for help. Their famous 2006 article is the subject as Dr. Mark Meckler revisits and translates their suggestions into useful information for craft breweries.
Marketing Intelligence: 8-Part Video Series
07/09/15: Marketing Intelligence is a way of thinking based upon understanding how quantitative and qualitative information improve decision-making. Beginning with a broad introduction to competitive orientations alongside marketing strategies and tactics, this video series will help you learn to define strategic objectives, choose and evaluate data sources, and interpret, analyze, and present research results in order to implement your brand’s pricing, product, place, and promotion decisions.
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Enchantment Slides: Narrated 12/15/14
12/15/14: How brand communities and beer companies co-evolve and co-exist over time. Sam Holloway narrates this collaboration with Dr. John Schouton and Dr. Diane Martin where they analyze data from over 8 leading breweries across the country such as Lost Abbey (Tomme Arthur).
PODCASTS:
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Maximizing Sponsorship Impact with Gathrly.com08/16/16
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Predicting Market Growth in China06/20/16
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Race For Space with CraftNation.com07/27/15
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Sample Design For Craft Breweries with Dr. Ian Parkman07/13/15
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Marketing in a 4-Tiered System with CraftNation.com07/06/15
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Why Research Design Matters with Dr. Ian Parkman06/29/15
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Part 3 with Victor ten Wolde - Don't Advertise, Focus on Sales09/29/14
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Part 2 with Victor ten Wolde - Telling a Good Story08/29/14
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Part 1 with Victor ten Wolde - Intro & Branding Basics08/27/14
WHITE PAPERS:
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Data Preparation and Analysis
06/25/16: As the famous statistician George Box (1979) noted, “All models are wrong, but some are useful.” ...
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Research Design
06/25/15: Marketing research begins with identifying a strategic problem to be solved. ...
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Creating Coherence Through Corporate Identity Management
06/24/15: Corporate Identity describes the deeply held beliefs about an organization that anchor the firm’s philosophy,...
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How To Get Customer Insights From Social Media
07/01/15: The purpose of this white paper is to provide busy brewery managers and their marketing teams with...
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Brand Community as External Control System
04/07/14: How do you ensure customers talk about your brewery using the right words, using the right tone...
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Brand Identity Worksheet
04/07/14: Use this one page worksheet as an exercise to discover yourself and your brand.
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How and Why to Foster Municipal Relationships
04/07/14: Municipal relationships are the key to permits, low interest lending, grants and other important pieces...
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Marketing is Too Important to Be Left to the Marketers
04/07/14: Most brewery founders accept the truism that to be successful they and their organizations must listen...
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Craft Beer Consumers Seek Enchantment
04/07/14: For specific tactics and a deeper look at enchantment beyond our narrated Enchantment Slides, above.
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Focus Group Basics
04/07/14: Get the right information from the right customers. Here we break down the three most important steps...