Ingredient two: Brand Community
A brand community is a fabric of relationships in which a customer is situated. Crucial relationships include those between the brand and the customer, between the firm and the customer, between the customer and the product and among fellow customers (McAlexander, Schouten, and Koenig, 2002).
James H. McAlexander, John W. Schouten, Harold F. Koenig (2002) Building Brand Community. Journal of Marketing: January 2002, Vol. 66, No. 1, pp. 38-54.